Sapient SustainAI

SustainAI is our managed services AI platform. It elevates the traditional command center to one optimized by AI, intelligence and data. With SustainAI, support teams can anticipate issues before they happen, resolve them automatically and keep IT systems running efficiently at a fraction of the cost of traditional models.

Check out SustainAI in action

SustainAI's key features

SustainAI provides enterprises with a holistic view of their IT environment and leverages AI to optimize operations.

Interactive IT map

An interactive map showing dynamic, upstream and downstream relationships across the entire IT stack

Pre-built ITSM agents

A suite of pre-built agents that can be customized by industry

Observability & analytics

Dashboards provide monitoring, performance metrics, and insights

AI colleague workbench

Intelligent, role-based AI assistant that collaborates with IT operations teams to enhance decision-making

Multi-persona configurations

Adaptable views based on different user roles and needs, from support end user to IT business leader

Secure & Compliant

Enterprise-grade security and governance built into every layer, ensuring compliance and data protection

Proven enterprise outcomes

Learn how leading organizations use SustainAI to optimize IT operations and reduce costs

Transportation & Mobility

Reduce IT operation costs for automotive

40%

reduction in operational costs

99%

uptime

35%

improvement in operational debt

55%

same-day resolution

The problem

A global automotive manufacturer sought to modernize its legacy systems and operating model to reduce costs and improve operational efficiency across brand websites

Our solution

In this ongoing engagement, we are using SustainAI's intelligent monitoring and automation capabilities to optimize multi-market feature activations, streamline maintenance and improve uptime across environments

Transportation & Mobility, Managed IT Services•Global

Consumer Products

Improve beauty brand’s global digital commerce operations

10%

reduction in reopened tickets

35%

reduction in operational cost

30%+

improvement in operational debt

50%

improvement in MTTR (mean time to repair)

The problem

A global beauty leader needed to modernize and scale its digital commerce ecosystem across 50+ brand sites in North and Latin America.

Our solution

The ongoing engagement leverages In this ongoing engagement, we are using SustainAI to enhance scalability, automate operations and improve cost efficiency. We aim to optimize platform monitoring, release management and issue resolution while ensuring 24/7 availability.

Consumer Products, Managed IT services•Global

Capabilities that deliver

Self-healing workflows

Automatically detect, diagnose and resolve operational issues without manual intervention

Eliminate, automate & shift left

Continuously eliminate manual effort, automate routine tasks, and predict issues early using data, context and SOPs

Enterprise-grade security

Built-in governance, compliance and security controls for mission-critical IT operations

Explore the platform architecture

SustainAI's architecture connects intelligent workbench tools and autonomous agents with a secure, governed foundation for scalable enterprise IT automation.

Foundation & Governance

Connectors • Security • Compliance

Core

Run Context • Service Map • Correlate • Self Heal • Self Help • Predict

Run Agent Portfolio

Platform Agents • ITSM Agents • Request Agents • SaaS Agents

Workbench

Build Studio • Role Automation

Sapient SustainAI

AI platform for enterprise IT automation

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